Privacy Policy

Your privacy is important to us. Read our comprehensive Privacy Policy to learn how we protect and manage your data.

Last Updated: 1st December, 2025

1. Introduction

Wellness Desk LLC ('we,' 'us,' or 'our') respects your privacy and is committed to protecting the personal information of our users ('User' or 'you') and their clients. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our 'AI Receptionist & Marketing Assistant for Spas' (the 'Service').

2. Information We Collect

We collect information that you provide directly to us, as well as information generated by your use of the Service.

A. Information You Provide

  • Account Information: Name, email address, phone number, business name, and payment information.
  • Client Data: Information about your clients that you upload or sync with the Service, such as names, contact details, and appointment history.
  • Content: Text, audio, and other content you submit for processing (e.g., custom scripts, marketing messages).

B. Information Collected Automatically

  • Usage Data: Log files, device information, IP address, browser type, and pages visited.
  • Communication Data: Recordings and transcripts of calls, chats, and messages processed by our AI Receptionist.

3. How We Use Your Information

We use the collected information for the following purposes:

  • Service Delivery: To provide, operate, and maintain the Service (e.g., scheduling appointments, answering calls).
  • AI Improvement: To improve the accuracy and performance of our AI models and services.
  • Communication: To send you updates, security alerts, and support messages.
  • Marketing: To send you promotional materials (you can opt-out at any time).
  • Billing: To process payments and manage subscriptions.

4. Data Sharing and Third-Party Processors

We do not sell your personal data. We may share information with third-party service providers who help us operate the Service. These providers are authorized to use your personal information only as necessary to provide these services to us. Key third-party processors include:

  • OpenAI: For AI text generation and natural language processing.
  • ElevenLabs: For AI voice synthesis and generation.
  • Twilio / SendGrid: For SMS, voice calls, and email delivery.
  • WhatsApp: For messaging integration.
  • Google Workspace: For calendar and document integration.
  • Payment Processors: (e.g., Stripe) for secure payment processing.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data.
  • Opt-Out: Opt-out of marketing communications.

To exercise these rights, please contact us at [email protected]

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

8. Children's Privacy

Our Service is not intended for use by children under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Last Updated' date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: [email protected]
Address: 30N Gould St Ste R Sheridan, WY, 82801, USA

This Privacy Policy is effective as of 1st December, 2025.